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Terms And Conditions

🛡️ 247Chatbot.io – Legal Center

Effective Date: June 23, 2025
Includes: Terms of Service · Privacy Policy · Website Disclaimer · Refund Policy

🔹 1. Terms of Service

1.1 Service Overview

247Chatbot.io provides AI-powered chatbot and virtual agent tools for businesses to design, customize, and deploy bots across websites, mobile apps, and third-party platforms.

1.2 User Accounts

  • You must provide accurate, current information when registering.

  • You are responsible for safeguarding your login credentials.

  • We may suspend or terminate accounts for inactivity, impersonation, or fraudulent behavior.

1.3 Plans & Pricing

  • Monthly and annual plans available.

  • Unlimited chats included (Fair Use Policy applies).

  • Secure payments processed via Stripe.

  • Cancel anytime via your dashboard.

  • Refunds are reviewed on a case-by-case basis (see Section 4.1).

1.4 Fair Use Policy

To protect platform performance:

  • Usage must be reasonable and non-abusive.

  • Bots must not engage in spam, scraping, or DoS attacks.

  • We may throttle or suspend access for overuse.

1.5 AI Agent Behavior Disclaimer

  • AI outputs are generated based on training data and user input.

  • We do not guarantee accuracy or legality.

  • You are fully responsible for chatbot behavior and content.

1.6 User Content & Data

  • You retain full ownership of your uploaded content.

  • We process data only to power your bots.

  • You may not upload illegal, copyrighted, or harmful material.

1.7 Platform Integrations

Supported platforms include:
WordPress, Wix, Shopify, Webflow, Squarespace, Weebly, BigCommerce, and custom HTML.
Users are responsible for proper configuration and security.

1.8 Third-Party Tools

We integrate with:
Calendly, TidyCal, Mailchimp, Zapier, Google Analytics, Stripe
These are governed by their own terms and policies.

1.9 White Labeling & Branding

  • White labeling is not included by default.

  • Users can upload a logo to customize their chatbot widget.

1.10 Uptime & Availability

  • We target 99.9% uptime.

  • Not liable for third-party outages or maintenance.

  • Support available to paying customers via email and live chat.

1.11 Service Limitations

  • Not intended for legal, medical, financial, or emergency use.

  • Bots must not impersonate humans or deceive users.

1.12 AI Ethics & Guidelines

  • Bots must not promote hate, misinformation, or illegal content.

  • Users are responsible for AI compliance with global laws.

1.13 Data Security

  • Encryption in transit and at rest

  • Compliance with regional privacy laws is your responsibility

1.14 Term & Termination

  • Terms are in effect as long as you use the service

  • Cancel anytime; access remains until billing cycle ends

  • We may terminate for violations of terms

1.15 Limitation of Liability

  • Not responsible for data loss or revenue impacts

  • Liability limited to 3 months of paid fees

1.16 Indemnification

You agree to indemnify us from claims arising from:

  • Your content

  • Your misuse

  • Legal or policy violations

1.17 Governing Law

These terms are governed by the laws of [Your Country/State].

1.18 Dispute Resolution

  • Contact us first to resolve issues

  • Unresolved disputes will be handled via binding arbitration

1.19 Modifications

We may update Terms. Continued use implies acceptance of changes.

1.20 Contact

📧 Email: support@247chatbot.io
🌐 Website: https://247chatbot.io

🔹 2. Privacy Policy

2.1 What We Collect

  • Account Info: Name, email, phone, billing details

  • Usage Data: IP, browser, device, pages visited

  • Chatbot Data: Inputs, chat history, file uploads

  • Integration Data: Calendars, platform configs

2.2 How We Use Your Information

  • Provide, maintain, and improve services

  • Customize bot interactions

  • Secure payment processing

  • Analytics and support

  • Prevent fraud or misuse

2.3 Sharing Your Information

We do not sell your data.
We only share limited data with:

  • Payment processors (e.g., Stripe)

  • Hosting (e.g., Firebase, AWS)

  • Analytics tools (e.g., Google)

  • Connected platforms (with your permission)

  • Law enforcement (if required)

2.4 Cookies

We use cookies to:

  • Authenticate sessions

  • Track behavior and performance

  • Remember preferences
    Manage cookies via your browser settings.

2.5 Data Retention

Data is retained as long as necessary for legal and operational reasons.

2.6 Data Security

  • SSL encryption

  • Secure data storage

  • Access control and internal security reviews

2.7 Your Rights

Depending on location, you may:

  • Access, correct, or delete your data

  • Object to processing

  • Request export of your data
    📧 Contact: support@247chatbot.io

2.8 International Transfers

Data may be processed outside your region. We apply Standard Contractual Clauses and equivalent safeguards.

2.9 Children’s Privacy

Our services are not for users under 13. We delete any such data immediately.

2.10 Updates

We may update this policy. Changes will be posted and emailed when significant.

🔹 3. Website Security Disclaimer

3.1 No Guarantee of Protection

While we follow security best practices, we cannot guarantee immunity from:

  • Hacking

  • Malware

  • Unauthorized access

3.2 User Responsibilities

You are responsible for:

  • Your account credentials

  • Your hosting and plugins

  • Monitoring chatbot traffic and integrations

3.3 Limitation of Liability

We are not responsible for:

  • Downtime

  • Data loss

  • Financial or reputational harm from cyber attacks

3.4 Third-Party Platforms

If you use third-party services (e.g., Shopify, Wix), we are not liable for breaches through their systems.

3.5 Best Practices

We recommend:

  • Using strong, unique passwords

  • Enabling 2FA

  • Reviewing your integrations and logs regularly

3.6 Reporting a Breach

Suspect a compromise?
📧 Contact us immediately: support@247chatbot.io
Note: We are not obligated to repair damage caused by outside attacks.

🔹 4. Refund Policy

4.1 General Policy

All subscription payments are non-refundable by default.

4.2 When Refunds May Apply

Refunds may be issued if:

  • You request one within 7 days of payment

  • You experience a platform issue we cannot resolve

  • You contact us from your registered email

4.3 What’s Not Refundable

  • Accidental purchases

  • Unused subscription time

  • Violations of our terms

  • Service abuse or spamming bots

📧 Request a refund: support@247chatbot.io

For more information about our terms and conditions, feel free to email us at Support@247chatbot.io.